We have a 7-days return policy.

Please contact our Customer Service Team at Support@popotitk.com to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back. We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees. Other instructions: Some products on limited-time sale do not support returns or exchanges for non-quality issues. Please refer to the product details page for specifics. For returns or exchanges due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.

Fill Out the Form for Faster Refund/Return Processing

FAQs About Return & Refund

What should I do if I want to cancel the orders just placed?

Simply contact us or complete the form below. We will begin processing the refund for the order you just placed as soon as we get your email. Within two hours, we will send you an email confirming your order refund, indicating that your order has already been refunded. Normally, different card issuers often need 1-3 business days to complete this transaction before the refund appears on your bank statement. Contact us at  Support@popotitk.com or fill out the form below with your order number if you still have any questions. We guarantee that cases from email contacts will receive priority treatment.

What should I do if I have received the order and want to return it?

We are aware that because you have been waiting for a while, the last thing you want to get is a broken box or an inferior goods. Not to worry. For your benefit, we have a transparent refund and return policy. You will have 14 days to return your order and get your money back if there is a problem. There are no extra requirements; simply complete the return form below or submit your information to us through email. We will respond to you within 12 hours.

When will I receive my refund after I have received the order refund email?

We are very aware of your concerns regarding refunds. The refund will be done right away when you get your refund notification. Please be patient as the bank will need some time to complete the transaction. We guarantee that we will never bill clients for orders that they haven’t even received. In a few days, the refund will appear on your bank statement. Please get in touch with us if you have any inquiries concerning the refund; we’ll be happy to follow up.

What should I do if I need to pay extra fee for return or exchange?

When most consumers wish to return an item, they are disappointed to learn that the shipping expenses are too exorbitant. Due to this, on July 1, 2021, we implemented a new policy whereby all customers who wish to exchange or return an item will be given our postage-paid return mailer, enabling consumers to ship back their order for free. All you have to do is waiting for the return mail to arrive at your address and ship it after sending us an email requesting a return or exchange. We’ll handle the refund or a send an exchange order as soon as we have received your email. Please fill out the form or email us at Support@popotitk.com if you have any more queriesWhat should I do if I want to exchange the orders?

It makes sense that you might reconsider your order. We have a 30-day, no-fee exchange policy for your order. To exchange your order for another one on our website at the same price, write us an email. The item(s) you wish to exchange will be sent to your order address in a postage-paid return email as soon as your exchange request is approved. You will receive a new item from us after we receive the reply email. Please fill out the form below or email us at Support@popotitk.com if you have any more queries.

What should I do if I need my order urgently?

We’ll try our best to get your order out the door as quickly as we can. Nevertheless, there are always a few unforeseen elements to the shipping procedure. We advise you to buy at the closest post office if necessary. If we are unable to fulfill your purchase in the period you anticipate for orders placed on our website, we will offer a refund right away. We will be reached at  Support@popotitk.com, or you can use the form below to send us an email. We will assist you with any additional problems.